We ordered a table and four chairs. Feb. 4th 2010. Received damaged goods and reported this. We are missing a pedestal table and chairs. Nothing delivered as of this date Feb. 18th 2010. Many calls and long waits have led to being hung up on. So much for the we respond on the same business day. We ...
After several attempts to reroute the delivery from the wrong address I am still not sure I will get my package. I was told to speak with Fed Ex but they knew nothing of the package and sent me back to Mercantila. ...
Order 569011 Have been trying fo two days without swuccess to correct your Rep's error. My order was suppose to be for a COUNTER HEIGHT, Med Oak table with 4 chairs. That IS NOT what the order turned out to be. The order has been issued to the warehouse with a shipment date of June 18. I need to ...
Buyers beware: you have 15 minutes per their policy to cancel an order. Unbelieveable! You then will have to pay 25% restocking fee and shipping both ways to return an order that you do not want! Boo... Hiss... On mercantila! Managers will not call you back! Run, run, from this company! It cost me ...
I never received this item, since it was promised on Nov. 20. I have not received my credit for this product. So, until your company does something I am out $3,000.00. I will not tolerate this kind of business. ...
Ordered a curio cabinet and it took a reasonable amount of time to come in but it was defective. So it was picked up and nothing has happened since then. I don't know if they are planning to send a new one because I can't get any straight answers. This is what I get: we will get with the returns ...