I wanted a nightstand, and found a good one made in the USA. So I typed the company and the item into the Internet, and the item came up. I found a place selling it. For 50% cheaper they wanted it. Well I didn't think twice. Sounded/looked great. I order it on a Saturday. Monday I get a e-mail ...
I am requesting my money back asap since my item has not shipped and I cancelled order asap. Today I received a very strange email from Mercantile stating that my order has been delayed and would not ship until 2 weeks and then would take upwards of 7-10 business days to arrive. That would put this ...
I called to confirm the item was in stock - they said it was, took the order and charged my card. Now, two months later, I am fighting with them trying to get a refund because they can not fufill the order. ...
You guaranteed that you had 2 bar stools in your warehouse - yes, the customer service represented that Mercantila has their own warehouse and that the itmes that I were requesting were in that warehouse. I personally knew that they were on back order throught the manufacture but your web site ...
Still waiting 3 months later on replacement parts for damaged goods. They truly dont care and they have a magnificent system for completely separating themselves from cutomers. Finely just repaired thedamage to the bunk beds and will have a constent reminder of this fine institution... ...
This place is a joke. They promise a refund for a discontinued item within 10 business days. Been well over that and still no refund! I am not talking just a few dollars here - am talking over $600.00. NEVER will I do business with them again! Neither should you, if you know what's good for you. ...