As you would know... If you responded to any of my 63 emails, or answered any of my phone calls (over 100 hours on hold)... Your company sent me a damaged curio cabinet. My total order was over $2000.00. Your company has done NOTHING to help me with my damaged item. I have never spoken to a real ...
This has been the most frustrating online experience ever! We placed an order on Dec 2nd with the assurance that the product was in inventory and that it would be shipped in 3-5 days. It is now Dec 22nd and no product. Attempt to call and find out status only results in staying on the line about 50 ...
This is the worse company ever. I can see by their complaints on the BBB and on the Boards that this company is close to fraud as can be. I purchased a $700.00 coffee machine and it came damaged. After attempting to reach them three weeks to obtain return instructions, I finally received an email ...
Today is Nov. 8. On Oct. 17 I ordered a bed from this company. Upon order it said that the item was in stock and would be shipped within 2-3 days. It has still not shipped. I have emailed and gotten no responses. When I call, I am kept on hold forever and then told it will be shipped soon. I shop ...
Hi all — I had such a bad experience with Mercantila, and am still so bitter about it, that I decided to start a blog dedicated to helping others who have been taken advantage of by the company. I figure it's the best way to take my negative energy and turn it into something positive. The blog has ...
Merchantila continues to be the toughest customer support encounter I've actually experienced. First, their site promoted a desk & seat collection as "in-stock". However after 7 days of waiting we just rec'd a desk and was informed "the seats were being shipped seperately". ...