Dear Vincent Danese,
We apologize for the delay of response to your Welcome Rewards concern under itinerary number 17336679447.
We apologize for the delay in posting the Welcome Rewards points in your account. We will be forwarding your request to the proper department for further review. You can expect for the points to be credited within 48 hours.
Please be advised that for future reservations you would need to be logged in to your account before booking so the credits would apply.
For more information regarding the Welcome Rewards terms and conditions you may check the link below.
Http://www.hotels.com / customer_care/pillar/welcomerewards.html
Once again, thank you for choosing to do business with us. If you need further assistance, please respond to this email or call 1-800-246-8357.
John C.
Customer Service Representative
Original Message
From: [email protected]
Sent: Sep 12 4:26: 07 PM
To: hotels_na
Additional Recipients:
Subject: Issues with a completed trip
Care Request from Hotels.com's Email Us form:
Customer Name: Vincent Danese
Customer Email: [email protected]
Customer Phone: 6316566026
Booking #: 17336679447
Check-in date: 08/24/11
Wants response: Yes
Comment:
I stayed at this hotel recently and my trip was not applied to my account. At the time of my registration, I was either having internet connection problems or there were problems with your system as I was logged off several times when booking.
In any event, I called to ensure that my registration did go through and the CSR told me that it was not applied to my account, but that she would take care of it and it would take 3 days to show.
Please make this correction as soon as possible.
Thanks in advance.
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