I can find the best prices on their website, and now I have earned a free night (I travel a lot). Never had a problem with the reservation or quality of the rooms I stayed at. Keep up the good work! ...
I was surfing the web and found a rate that I wanted to use my Honors points on, but couldn't get it to work correctly. So I picked up the phone and dialed the number. The first question I asked was, if they were Hampton Inn? The reply "yes". Second question, "Can I use my honors ...
I booked this hotel April 6 for 3 adults and 1 child age 8. The hotel includes free tickets for up to 4 on the reservation at the onsite water park. I did not receive the reservation confirmation. I had to call 4 times and was disconnected twice. I contacted the reservation again department today ...
We had a reservation and today we learned that there was an error that there is not room reserved for this date. We are going to a wedding and is unacceptable that at this point we are receiving the email when the reservation was done on 6/27... My first experience with Hotels.com has not been the ...
My attempts to get lodging or a refund due to cancellations of travel booked at hotels.com are often met with the following message. It doesn't even appear that hotels.com reads the emails I've sent. Forwarded Message From: "[email protected]" [email protected] To: [removed] ...
I intended to stay at a particular hotel during the month of December for 2 nights. I had booked the hotel for the 2 nights I wanted (which was about a week in advance before my travel dates) and in that same day, my plans had changed so I had to cancel. Rationally, I figured there would be no fee ...