I have been with FCNB for over 5 years now, and I tell you this is the worst customer service that I have seen yet. This people have no regard for those that keep them in business. Like many others on this report I double paid my account and when I received the next statement nothing will be due, ...
Had a Spiegel charge with this company. Company went bankrupt. I continue to pay my bill... Always early... But FCNB is holding my payments until they are late, and assessing a $35 late fee. I sent out a certified letter yesterday with my complaint. I can't reach them via phone, because they no ...
I opened a charge account with Spiegel in November. I always paid my bill on time, and more than the minimum amount due. I received two or three credit increases. The beginning of February of this year I called FCNB to request a $500 increase. I was told that I should hear from them within 7-10 ...
I am a student in college and wanted to apply for a credit card and discovered I already had one. I was surprised since I never seen or known that I had credit. I checked my credit report and saw that the claim was true. I couldn't understand how but I soon learned that this was happening all over ...
I have had an account with FCNB for several years now and have never any complaints up until now. I received my last statement and noticed a $35 late fee charge for a payment that shows being 2 days late. I am very disappointed in being given a late fee of that amount for only 2 days. I sent the ...
I have been having problems with FCNB, since I opened my account. My payment is due on the 15th of every month. I have been sending my payments out on the 10th and 11th of each month and always get a statement for the next month saying I have a late charge and overpayment. Last year from Jan thru ...