On May 29th I spot two purchases with Empire Rug with sales person Mr. Phillip Dorminey. Buy # 1 (U050173) for $5,189.25 and Purchase Number 2 (U050174) for $1810.75, that was a unique order product. Both purchases was billed to my National show which was settled entirely. Kingdom's plan for ...
Let me first say I had a very nice salesman. He was the best. But the customer service and installers were the worst. My scheduled appointment was for early Saturday. The installer called around 7:30 am and said he would be there in 45 minutes. I waited until 1:00 pm before I called customer ...
I purchased carpet from Empire Today four years ago. I paid extra to get the 25 year warranty. Within two years, the carpet was falling apart and the seams were very visable. I asked for an inspection. A very technical report was sent to me basically saying that it was the installer's fault, which ...
Way over priced the quote to begin with. Some unsuspecting person will be ripped of daily by this scam! Would not price per sq. Ft., only by the job. Wanted to charge for excessive waste. I understand waste is needed, but for a 220 sq. Ft. Room, they wanted to charge for 260 sq. Ft. When 240 would ...
Rick Pollack, literally, went out of his way on his day off to ensure that the change order I was placing was correct. All aspects of the purchase went very smooth. The installers were on time and very professional. Would definietly recommend rick and Empire to friend and family. ...
Thanks to David Nelson for the service he proovided to me and my husband in picking flooring for our home. He was very professional and gave us superb service. We really appreciate his attention to detail and our needs as a homeowner. ...