My husband & I decided that we wanted to put hardwood flooring in our dining room and hallway. When doing something like this we like to get at least 2 estimates, because of their ad on TV we decided to make Empire Today one of them. They were running a 60% sale and advertised free estimates in your home, so we called and set up an appointment and told them what we wanted.
We expected that someone would come to the house with samples, take measurements and give us an estimate. The saleman went on and on for about 30 minutes about how their product was made and how superior it was and well worth the cost, etc, etc. We wanted hardwood, but he insisted that we should go with laminte. Finally he went to his truck to get the samples, that turned out to be 3 pieces of scrap wood left over from jobs, all poor quality laminate, no hardwood. Even though, we still wanted hardwood, we chose one of the laminates so that we could at least get an estimate.
After taking the measurements, he did our estimate; that even with the 60% discount turned out to be what we expected to pay for hardwood.
We thanked him for his time and told him that we would think about it, at which time he proceeded to tell us that the reason for the 60% discount was to save on fuel cost and it was a one trip deal, if we didn't sign right then we wouldn't get the discount. We told him that we weren't impulsive buyers and that we weren't going to sign.
After he left, we talked it over and decided that we didn't like the product, it wasn't what we wanted and since we couldn't get the discount because we didn't sign we thought that was the end of it. Wrong!!!
A few days later the salesman called my husband and told him that if we still wanted the discount we had to make a decision by the next day, this is after he told us that we couldn't get it if we didn't sign the day that he was at our house. My husband told him that we were going to pass at which time the salesman got very rude. He wanted to know why and my husband told him that we didn't like his product. The guy then accused us of wasting his time and gas to come to our house to give us an estimate and told my husband that he didn't like his attitude. Finally, my husband just hung up on him. He called back and went on again about wasting his time and my husband's attitude, my husband told him not to call again.
All & all it was a bad experience and we would not recommend them to anyone.
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