We never got as far as an in home estimate because twice now, they failed to show up for appointments.
The first appointment was a three hour block in the morning, where not even a phone call to let us know whether or not someone would be coming was made. Three hours wasted that we could have accomplished other tasks, but more to the point, completely unprofessional of them not letting us know they were not going to even bother showing up.
My wife convinced me that it couldn't possibly happen again, and we should give them another try just a few weeks later, so today reluctantly, we had an appointment between 7pm and 9pm, and of course, no one shows up. I receive a phone call at 9pm exactly with someone telling me that the "agent" won't be able to make it on time. No kidding, really?
Horrible customer service, no matter how much they claim to be all about it. When complaining about this to them, they are speechless without an answer or even an offer of apology and any way to make this up to us.
This is one company I will highly recommend NOT to go with, to everyone I know. Why waste your precious time waiting for someone that will never arrive?
No confirmation calls prior to appointments and no-shows for the appointment times, twice now. There won't be a third chance, and I'm making sure to spread the word about how horrible they are when it comes to customer satisfaction.
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