I upgraded to a DVR in 10/07. I recently got a better deal with another company after paying such extreme prices with DTV. So when I called to cancel them, they informed me that I signed a 2-year contract and that I was informed about this when I got the DVR. If they had told me this, I would have said no, but that's how they get you. So now they want me to pay them $187.00 on top of my last bill.
They informed me that they would take the final fees out of the credit card I have on file. One problem: that card has expired, so that is their problem. I refuse to pay for a fee that I was not informed about. I also called back and requested the contract that I signed, and the lady told me it would take 7-14 days. I only signed a work order. I really think we should get a class action lawsuit going, because they are full of it.
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