Complaint / Review
DirecTV
Switch Refused Because Customer's First Name Is a Single Initial

I tried to switch from Comcast cable to Direct TV, but they wouldn't accept my business because my first name is only an initial. Here is what their customer service rep wrote in response to my complaint about this policy:

Thank you for writing us. When ordering your DIRECTV service it is requested you provide your full name. Our system will accept a first name with a minimum of 2 letters not including special characters such as (., &).

Thanks again for writing and I hope this information is helpful.

Sincerely,

James H.
U9314
DIRECTV Customer Service

I guess Direct TV has so much business that they can turn away customers for a silly reason such as their first name not having enough letters!