I have been a half-way happy customer with DirecTV since Sept 07. It was a little rocky at first due to the first installer, then I didn't receive a bill for the first 3 months of service. I got that all straightened out, as well as entered into a "free 4 months" of premium service with NFL Sunday Ticket. I was told to call on 2/14 to cancel this, and I did on time, probably a few days early. I got my next bill and it was sky high.
I called and was told that it was adjusted due to me canceling the "free trial" ON TIME! I did get this adjusted and things have been fairly okay till today. Since my boyfriend is out of town with the guys, I was going to get a pay-per-view. When I logged on, I was shocked to find my current bill was $220.49 with a $90.00 past due amount. I was really concerned with this due to the fact I paid the outstanding balance of $93.99 on 7/10 with my debit card, which is on file.
So I checked my bank statement and nothing from DirecTV was there. This really concerned me since I remember the exact amount and date I paid it. So I called DirecTV to inquire about the extremely high bill and this past due payment. My normal bill is about $90 with 4 receivers and equipment protection.
Of course, I had to go through the whole automated system about this past due amount until I finally hit 0 and got transferred to a rep I could barely understand because of a heavy accent. I proceeded to ask about the missing payment. I was on hold for about 10 minutes as he "looked" into it. He came back on the line and said the payment didn't go through but couldn't tell me why, and couldn't explain the different amounts due.
I questioned him about the extremely high bill and was told it was NFL Sunday Ticket. Hmm. I don't recall ordering NFL Sunday Ticket. I remember canceling it in February. I was told that it is an automatic renewal. I told him that I didn't authorize this and to remove it from my account immediately. Then I asked to be transferred to the complaint department. He told me they have such a department but no number for them, and it is an email system.
I believe there are a lot of shady dealings going on with this company. And after reading others' reports, I'm wondering what I have gotten myself into. I still haven't seen a bill for June or July, and I'm not on e-bill. Something's not right. I ended my conversation with DirecTV tonight by saying they are not leprechauns or a part of Lucky Charms, and this is far from being magically delicious, and ended the call.
I'm reporting this company to anyone and everyone I can.
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