Iv' e been a customer for 10 yrs. I had a receiver replaced back in April 08 because the prior one was not working properly. When I called the guy told me they would send a newer one at no charge. At no time during the conversation did he say that excepting this unit I agreed to a two year extension. Even as I talked to your person about the HDdvr they didn't say anything about a 2 yr extension At the time I told him that I was getting an HDtv in a few months and was told that your company would upgrade me at no cost to me since I was a 10 yr customer. I called set up appt and person never showed up. I was told by the guy on phone at the 5000 number that tech had a accident. My appointment was to be between 12& 4PM on 8-22-08. He claimed that they called me. That is un true.
On 9-02-08 I called and wanted to reset appointment with a specific time. I wasted four hrs waiting for the tech to show up when I could have worked. I lost 370.00. The first lady I talked with today stated for my lost they offered to take twenty dollars a month off bill for 6 months. When I tried to set appointment the guy stated that I would have to wait until Oct. I told him that I would rather get cable then wait. He informed me that I would be charged a cancellation fee. I stated that I didn't have a contract with you. He stated that once I took last receiver I agreed to a new 2 yr agreement before It was sent. He stated that the tech had to inform me of this or they couldn't send the unit. I told him that in the ten yrs I've been with this company the only time I agreed to a contract was when first one was installed. The tech never once told me I needed to agree to a new contract. I told your man to check recording if they wanted. I have looked at several old bills and there is no place on them that has a place on it claiming I'm under contract.
Iv' e talked to several people who seemed to have had similar experience with techs not showing up. The last guy told me today that he doubted that because you had 17 millon customers. I'll bet not all of them are happy and I'm sure that you lost plenty due to the fact of the way they are treated by your office people and the subcontractors you hire. I may only be one customer out of 17 million and your company probably could care less how they treated me. I am going to let all my e-mail friends know the treatment I received. I will also check with the State to see how companies like yours can be forced to put on monthly statement bills contract time remaining or if they exist.
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