Direct TV installed an HD DVR, and it took six weeks to finally fix the problem, which turned out to be the receiver. Then I decided to cancel because of the inconsistency their service people kept providing me. They are a horrible company to deal with, and on top of that they told me it would cost ...
Customers... beware of trusting the Protection Plan. Try this for hiding behind bureaucracy and red tape. For weeks I have been wasting my personal resources attempting to secure repairs on damages caused by sub-contractors. A customer service agent (Autumn #2532), if that's a real person and ...
I have had service with this company for over 6 years. We had a very bad storm hit, and I was told that it would be several days before they could fix my dish. I explained to them that I had contacted one of their competitors and they could have my service restored in under 3 days. I asked them to ...
Last year, I purchased a new HD TV from Best Buy. They offered special pricing if customers also purchased HD receivers from Direct TV. As an existing customer of Direct TV, I thought that it made sense to purchase the HDTV from them and take advantage of the sale price. It wasn't until months ...
I called this evening to get assistance with fixing a problem with my DVR. It has a dual tuner so I can record 2 shows at once. I was only able to watch one program and could not record on a separate channel, which is the service I paid for. While getting assistance, I was walked through several ...
I have a dual dish where I can have two receivers to watch TV. I have even wired them separately from the dish to each receiver. One TV has said "searching for signal" while I'm trying to watch since October. The situation was worse by February, so I called to schedule a tech visit. It ...