Customers... beware of trusting the Protection Plan. Try this for hiding behind bureaucracy and red tape. For weeks I have been wasting my personal resources attempting to secure repairs on damages caused by sub-contractors. A customer service agent (Autumn #2532), if that's a real person and number, told me that it is my responsibility to secure the repairs, or climb on the roof and take pictures to verify the damage, and that because I signed a work order that work was completed by the technician, I waive any rights that I may have in regard to the issue not being resolved at that time. She further told me I am within my rights to contact my lawyer if that's what I feel I need to do.
Her supervisor (Dustin #255598) came on the line and told me that my complaint is "RIGAMORE" and he was not going to listen to it. I asked for his supervisor, and he told me his supervisor would not be coming into the office for some extended period of time, leaving me with the impression that I would not be reaching him.
All this is after they begged me to come back to them from my comfortable ATT U-verse, which works when it rains, by the way, unlike them. In the meantime, my roof is still not repaired, and the ugly piece of unused metal is attached to my sub roofing, potentially causing further damage. Other contractors do not want to touch the job, because they run the risk of accepting liability for any additional damage that may be caused.
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