I called this evening to get assistance with fixing a problem with my DVR. It has a dual tuner so I can record 2 shows at once. I was only able to watch one program and could not record on a separate channel, which is the service I paid for.
While getting assistance, I was walked through several procedures to fix my problem, none of which worked. The gentleman instructed me to do one last thing. Upon completion of that, my DVR reset and then came up with "Searching for Satellite Signal (771)."
Once I informed him of what the screen said, he said, "That was a mistake." Then he informed me I would have to schedule an appointment to get it fixed. He then told me no one would be able to come out to my house until March 31st, 6 days away. Then, to top it off, I was told I would be charged $49.00 for the first hour, then an hourly rate following that. I would also be responsible for any new equipment that may need to be installed.
To give you an insight into where I am: I am a police officer who was injured on the job. I had to undergo surgery last week and am stuck on bed rest for the next month. Now I have no TV and nothing to do for almost an entire week!
I have tried to cancel because of all of this. They want to charge me $370.00 early termination, a $49.00 appointment cancellation fee, a $150 satellite removal fee and a $150.00 removal fee for my boxes that attach to my TV.
This is outrageous!
Go to Dish Network: same programming, lower monthly fee and better customer service. Stay away from them!!
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