Brookstone has the worst customer service I've ever experienced. My wife bought me a jacket that had a battery-powered heating element in it for Christmas. It was too small, so we returned it asking for one size bigger. For months, we heard nothing. Then today, we finally got a hold of them and ...
I got a pure ion cleaner at brookstone I tryed returned to the store at tampa fl they would not take it back. It was on recall. I had to pay shipping to send it back. They gave me a gift card for 314.00 not my money back. Ripoff. I report it to brookstones web site they did not put it on there web ...
Got this for Christmas. Broke in two months. We had the original box and packaging materials... But not the receipt. The item looked brand new, but the manager refused to exchange it, repair it or even make a call on our behalf to a supervisor. Brookstone is basically calling the customer a lair, ...
I acquired the Brookstone 10 in My Own Existence electronic photo-frame for Holiday. After many calls and emails I discover this photo-frame is meant to simply accept xD cards however the organization cannot tell me those are suitable! The possess a checklist for that smaller body although not the ...
I purchased the bamboo towels based on the "Satisfaction Guaranteed" return policy. The towels were never opened and I decided to return them. When I called for the RA number, customer service notified me that personal items were not returnable. After inquiring where that was posted, I ...
On November 4th I purchased a pair of Brookstone 550 Noise Reduction Headphones from the retail store inside the Atlanta International Airport. On the fourth time I attempted to use the headphones the plastic snapped in half. This was less than 90 days after original purchase and the product was no ...