Brookstone sells a toy helicopter and the sales people in the store push an extended warranty. Then when the helicopter breaks and you try to get a replacement, you have to talk to another person on the phone who asks you for every serial number on the box and the receipt, and asks for this ...
At Christmas time, I purchased a significant amount of stuff from my local Brookstone store. One item was located NEAR other items that were marked as "Discontinued - Sales Final". The labels were clearly marked; defining the item, the discounted price, etc. I attempted to return this ...
Fool me once, shame on me; Fool me twice - well... Shame on you and Brookstone - you can be darn sure there will not be a third time. 1st time was an expensive pair of noise cancelling brookstone earphones. You had to sit on the cable in a way so that it works properly. After the 2nd time of usage, ...
On December 9th, I ordered a down pillow from Brookstone (marked in stock) through American Express, not a major item, but that is not really the point. It was for Christmas and in stock so it seemed safe. By December 15th I did not receive the tracking number so I called and they said they would ...
On December 10th I order six items as Christmas gifts from Brookstone because they guaranteed delivery by a certain date. I received an email telling me that everything was in stock and another email telling me that everything had been shipped. I even called to confirm this as I need these items ...
We obtained a Brookstoneis wine operator from the friend of mine like a housewarming present. She did neglect to provide us the present delivery. We've the same product, therefore we desired to trade it to another thing. The shop administrator Enrico Farruggio (at Tysons Corner Mall, Va) refused it ...