Brookstone
Found 60 reviews / complaints
Page 5

Brookstone
Terrible customer service - Brookstone return policies and rude customer service

Miscellaneous _madison1_ 0

I bought $800 worth of items for Christmas 2008. Two of these items were for family members that lived far away. They were the wrong size and didn't work as expected. I contacted the company to return these items 10 days after their allowed 30 day return policy. The two people I spoke with on the ...

Brookstone
Brookstone Scam. Bait & Switch, they'll purposely sell you broken equipment, stall you, then charge hundreds of dollars to return it

Shops, Products, Services Javin 0

The girlfriend and I were talked into buying a refurbished "massage chair" from Brookstone, guaranteed that it would work even better than a new one since it was thoroughly inspected prior to shipment. When the chair showed up, with it came a checklist of all of the things that were ...

Brookstone
Brookstone toy helicopters - Extended warranty

Shops, Products, Services ewall67 0

Brookstone sells a toy helicopter and the sales people in the store push an extended warranty. Then when the helicopter breaks and you try to get a replacement, you have to talk to another person on the phone who asks you for every serial number on the box and the receipt, and asks for this ...

Brookstone
Unresponsive Junk Vendo

Shops, Products, Services Slb421 0

At Christmas time, I purchased a significant amount of stuff from my local Brookstone store. One item was located NEAR other items that were marked as "Discontinued - Sales Final". The labels were clearly marked; defining the item, the discounted price, etc. I attempted to return this ...

Brookstone
Do not buy ANY electronic products from Brookstone - junk!

Electronics and household app. Anonymous 88791 0

Fool me once, shame on me; Fool me twice - well... Shame on you and Brookstone - you can be darn sure there will not be a third time. 1st time was an expensive pair of noise cancelling brookstone earphones. You had to sit on the cable in a way so that it works properly. After the 2nd time of usage, ...

Brookstone
Poor service

Shops, Products, Services Dan736 0

Required an RMA for that iConvert product after product failed within 7 days of getting item. Was advised an envolope could be sent to put on container it's been over fourteen days all I've is just a faulty item! Verry bad customer support and aparently bad merchandise as outlined from the recnt ...

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