I ordered a product costing $280. They sent a product that costs $50. Took three weeks to get a return mailing label. Spoke to 7 different people in customer service. I asked for a refund. They sent another product. Shipped this back. Almost two months since I first ordered the product and still no ...
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I bought $800 worth of products as Christmas gifts from Brookstone.com. Two of these gifts were given to family members who live far away and that I don't see very often. They just returned them to me this past weekend (1/24) because the heated jacket was too big and the heated glove liners were ...
The My Life Digital Photo Album is a bad investement. It advertises to contain 4,000 pictures but fails to include the simple fact that all these display in random order (verified with Brookstone Customer Service May 11). Totally stupid. It would be assumed at the minimum the pictures would appear ...
I bought $800 worth of items for Christmas 2008. Two of these items were for family members that lived far away. They were the wrong size and didn't work as expected. I contacted the company to return these items 10 days after their allowed 30 day return policy. The two people I spoke with on the ...
The girlfriend and I were talked into buying a refurbished "massage chair" from Brookstone, guaranteed that it would work even better than a new one since it was thoroughly inspected prior to shipment. When the chair showed up, with it came a checklist of all of the things that were ...