I ordered the workstation online on September 16th. We waited almost 3 weeks to receive the machine. We were disappointed to learn once we removed it from the box that it only had a single processor installed. When I ordered online, I had chosen dual Opteron processors, but it was determined with ...
Rather than rewrite it, I will include the email I sent to the head of their customer relations department. As I told her I would, seeing as I stick to my comitments. To bad they do not, for I'd have my $500 rebate and they'd still have a customer. This went on for some time, ultimately they kept ...
I sent my rebate form and invoice the same week I received the pc. I waited 2 months. I called customer service, they said initially they havent received it, then they said they received the form but not the invoice. Since it is now more than 45 days it is now voided. This is the same scam they ...
This is to warn anybody thinking they will get a rebate from Alienware. My son purchased a $2100 system in November with the promise of a $500 rebate. I thought their 12 to 24 week turn around for their rebate was a bit long. I had no idea how long it would be. To get on with my warning It was ...
I decided to go with Alienware after finding out their laptops have upgradable graphics modules, as I was looking for a laptop that I could keep current for at least a few years as I was tired of buying a completely new laptop every two years. Anyhow, my problems with this company started right off ...
This company is very foul. Here is the letter I sent to Alienware in complaint. This letter was sent October 20th and the refund finally hit my account on November 8th. This is 3 months after my initial order and no computer. To whom it may concern, I would like to cancel the order stated in the ...