I had Vonage. And it was like dealing with a bunch of con artists. First I bought the equipment... The service never worked properly. I tried to cancel after 1 week they came up with some obscure notation that I would have to pay an additional $100 to do so. I found out later that Ithis was not ...
Today I was finally able to get through to them (after 5 phone calls to customer service, each of which they make you wait 20 minutes) and cancel my phone service which cost me $139 (!) due to the small print in their customer agreement. They advertise that they have no locked in service agreement! ...
First, they hasselled me about cancelling my service. They couldn't find a number in my local area and told me for $4.99 I could add an (800) number so people could call me locally. I asked the woman, who I think runs the whole business, to cancel my service and she refused at first. Her voice was ...
Vonage will not allow cancellation on-line because they want to spend 15 minutes on the phone convincing you not to cancel. You cannot remove your billing information to stop them from billing you. Once they bill you, you cannot get a refund, even if you cancel service. After 16 months of uneven, ...
Vonage seemed like a good deal. I called and signed up. I made sure to ask if the service was through a phone line, or the internet. The woman who signed me up spoke broken English and I could hardly understand her, but I spoke to her for over an hour and was confident that the service was through ...
I purchased Vonage on May 3,07. I called and spoke with a Vonage rep to ask questions & make sure I understood. My #1 concern was the return policy in case I was not impressed by their services. I recieved a 2 months free new movers promotion. I already had phone service with a local provider ...