I purhcased an MP3 player for my son from Dell on January 2. On January 16, after trying numerous times to download CD's with continous problems, he called tech support. He talked to a tech, Mark Goodwin, who tried to help him. The MP3 still was not working so he called Mark back. Mark told him ...
I realize that the people with problems tend to be more vocal than those who have no problems. Even so, if you search the Dell Support forums (http://forums.Us. Dell.com/supportforums) for words like 'bad', 'terrible', 'lousy', etc. You will see that a substantial number of customers experience ...
I purchased a DELL notebook that DELL touted as a "Rock-Solid" system backed by "Award Winning Service", but it is a lemon notebook. My DELL notebook has had 15 part-failures/part-replacements in 19 months. That's an appalling average of 1 failure every 38 days (or 0.8 failures ...
Our Company purchased (4) Dell Computers several months ago and we have recently reported a warranty issue on 9/25/03 which we were promised a technician to visit our business since we purchased an extended in-house warranty for our computers. We have made numerous phone calls and to date (10/8/03) ...
After I bought the System It was discontinued from production and Sell within a Week, This makes it obvious that Dell knew of the problem and I had no previous warning. After about 4 Months of Using I had noticed previously the System was Seriously Overheating yet there wasn't much I could do. ...
I bought a dimension 2350 computer from Dell in April. I started having problems with it at the end of june. I called technical support at the beginning of July. They were going to send out a technician. He never came. I called back. They told me I had to call him back. Then we had to wait for the ...