Am a customer of Waste Management & have been for the last 9 years. There was a random charge on my last bill of $18.48, I didn't look at my bill closely, so paid it. On my latest bill the random $18.48 has been added again. I phoned WM today (08/19 - spoke with a customer service rep, then Stephanie Floor Lead/Supervisor) they told me it was their mistake & they couldn't explain why it had been added, but I have to pay it anyway & they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake then to be reimbursed in two months time. I was told if I do not pay this random added charge again, I may incure late fees! After hearing this I asked if I could speak with a Manager, only to be told that the Manager had just gone into a meeting & will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now have to overpay on this bill when I can't afford to.
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