This is a complaint letter about their company and employees.
On, Wednesday January 5 of this year we had a very late truck come to pick up. We believe it was the greenery truck. Later, when we went to turn our water on in the sink there was no water. We, called Helix Water District to find out what was going on? Someone later came out and checked. There were very large tire tracks over our water meter at the corner of road. It had been broken and a untold amount of water had been flowing down the main road. Because, it was night and we couldn’t afford to pay plumber’s emergency prices we went with-out water. We had guests staying with us. No water for showers and what was worse was we ALL had to use non-flushing toilets. The next morning I contacted a landscaper instead of a plumber to try and save money. We ended up being with-out water all day.
On, Friday January 7 I contacted Waste Management. It turns out a neighbor saw the truck. I was transferred to a Supervisor by the name of —. He couldn’t come out to see it Friday and my husband had doctor’s appointments on Monday so we made arrangements for him to come out Tuesday January 11. He said he would call before coming. We waited until the afternoon. I called Waste Management. I left a message on his voice mail - no phone call. I waited another 1 ½ hours called back and I was given his cell phone number. He acted like he didn’t remember talking to me but said he would be over. Waited until the evening with no phone call or visit from him.
So, our water meter was ran over, over a week ago. We are being ignored. We had to pay to have it repaired and we will have to pay for ALL the wasted water because it was on our side of the meter. We wasted two days because of it. And, we also had to suffer the embarrassment of having our company use the bathroom on top of each other. Then we are ignored on top of all of this!
0 comments