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Waste Management
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COMPLAINTS169
VERIFIED PHONE713-512-6200
LAST CHECKED2026-10-18
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 169 historical complaints about Waste Management, published between 2003 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Resume service fee charged though service was never cut off
- Door-to-door signup cancelled in a day yet invoices continue
- Overcharged Me on Cancellation of Service
- Company profits from recycled waste yet charges for pickup
- Fine print locks customers in and allows unexpected fees
- Fuel charge of $16.65 per bill despite lower gas prices
- Driver refused to dump garbage and left trash in yard
- Broken trash bin not replaced after weeks of calls
- Still billed for old house after sale and no supervisor callback
- Trash and recyclables comingled in single truck again
- Still billed for old address after moving in May
- Missed pickups, rising bills and double late fees charged
- Seven calls over three months to retrieve unwanted recycling bin
- Billed $50 trip fee to retrieve old unit we put out
- Frequent missed pickups with excuses after switch to bi-weekly
- Truck drifted downhill taking out phone poles near pedestrian
- Trash not picked up for a month despite being billed
- No pickup for two weeks yet refused credit for missed service
- Billed after timely cancellation and sent to collections
- Cancellation blocked after contract expiry while invoices continue