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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Pricing so high that going a few minutes over cost $200
- Yahoo features unavailable for months after DSL account was cut off
- Still billed monthly for cell phones that were shut off
- Plan and contract dates changed twice without authorization
- Defective PDA screen failed in two days and store refused replacement
- Call center gives conflicting answers and promo minutes not applied
- Contract extended by phone upgrade, now facing $175 termination fee
- Fraudulent charges from first bill, service interrupted, FCC complaint
- Asked for $1,000 security deposit despite good credit at Plymouth store
- Cannot replace son's phone before six months but stuck in contract
- Refused to replace broken phone, billed extra months, credit destroyed
- Billed roaming on no-roaming plan, then account sold to collections
- Refused release from contract after fee changes, bonus minutes taken back
- Charged $140 after deactivation request ignored, then sent to collections
- Warning about $99 Razr deal: switching still means getting ripped off
- Credit card charged $177.74 instead of $59.99 and credit refused
- Charged pro-rated minutes plus early termination fee after removing line
- Unexpected $23 charge for a 23-minute call to Canada
- Internet price rose from $20 to over $30 and no callback
- Extended analog coverage failed on 911 emergency call