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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Falsely charged $1,700 and collector keeps harassing after settlement
- Charged for roadside assistance for six years without authorization
- Denied upgrade credit to new Treo model despite nine new contracts
- Billed for over 1500 premium text messages never sent or received
- International calls placed by daughter billed $570 and fraud dept refused
- Twelve months of statements show a credit that was never sent
- $1000 roaming charge after two stores said there was no roaming
- Phone fails to ring or call out despite full signal
- Billed $385 for months after phone disconnected during deployment
- Employee denied workers compensation after fall while pregnant
- Past due account reported for an account never opened
- Billed extra months after cancelling service before military deployment
- Warranty replacement refused and supervisor never called back
- Delayed overage charge after switching plans and repeated phone problems
- Phone sold broken, charged again before replacement and refund delayed
- Promised fee-free cancellation but still billed $175 termination fee
- Disputed 1365 minutes from unavailable number and no dispute process
- Dropped calls and no release from contract while tower is blocked
- Contract terms changed on upgrade, deductible raised, charged for maintenance
- Insurance claim refused after a year and no help from service