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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Store discarded phone box with UPC label, making rebate impossible
- Rebate denied because store gave wrong form and had no new forms
- Rebate denied after UPC code lost and paperwork not returned
- Charged $9.99 three times for Dirtyhippo downloads never ordered
- Promised $100 credit for switching never paid
- DSL and email shut down over unanswered emails, business crippled
- Wife used new-every-two credit after lines were switched
- Duplicate account never re-rated after plan change, now in collections
- Months of missed installs for DSL line and forced phone service order
- Collection notices for account credited with someone else's payment
- Deployed soldier's service cancelled for non-payment despite hold promise
- Charged for minutes never used on calls between our own phones
- Three weeks wasted on DSL order that could not be activated
- DSL slow and dropping after Vonage, then charged $50 cancellation fee
- Sent to collections over DSL billed after disconnection, later found overpaid
- Petition against forced Get It Now restrictions on phone features
- Repeated notices, long hold times and broken website after moving service
- Mishandled temporary line install at bike week event and billing dispute
- Contacts and saved messages lost twice by the network
- Overage charges for calls never made and refusal to show incoming calls