Independent profile — not affiliated with Verizon
Verizon Reviews & Complaints
← Back to the full Verizon profile
REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Premium tech support plan: weeks of calls and no resolution
- Suggestion for solar panel on phones to extend battery life
- Upgrade phone blamed for water damage and billed $299
- Payment made a day before cancelling mostly kept, only $15 returned
- Unrecognized $400 charges on Egyptian bank card, no help from support
- Payment plan of $250 a month, three daily collection calls and insult
- Fios movie freezes every nine minutes, technician visits missed
- Fiber line installation left holes and cracked driveway
- Returned trial devices never credited, billed and sent to collections
- Palm Springs store employee Katelyn praised for excellent help
- Ethernet error 651 on desktop, live chat wasted 30 minutes
- Electronic check payment taken twice, account overdrawn $325
- Replacement phone never received but billed $500
- Fios bill $100 over quote and higher bill after cancelling
- Jewelry auto-ship and $98 charge from Verizon customer survey page
- Long distance card blocked after MCI minutes service replaced
- Prepaid balance of $81.40 not applied to continue service
- Past account of $1006 sent to credit bureau after contract dispute
- Billed $449 for replacement phone FedEx shows delivered
- Prepaid balance of $116.77 forfeited after missing annual renewal