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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Over an Hour on Hold After Pay-Per-View Movie Channel Failed
- Four Hours and Four Reps Gave Conflicting FIOS Pricing, Order Cancelled
- DSL Order Delayed for Weeks and Service Wrongly Disconnected
- Refused to Cancel Until End of Bill Cycle
- Unknown Charges Totaling $694 Hit My Checking Account in One Day
- Another erroneous charge, this time for data Internet
- Cancelled After Six Months Over Billing, Long Holds and Wrong Answers
- Confusing Wireless Contract and No Clear Customer Service Path
- Bill Out of Control After Service Changes
- Rude Supervisor and Overbilling After Two and a Half Years of FIOS
- Voicemail Down 10 Days, Missed Technician Appointments After Business Transfer
- Bundle Price Not Honored After Online Ad Changed
- Refused to Expedite Upgrade After Losing Phone
- Not Refunded Prepaid Month After Porting Number, Extra Charges
- FIOS contracts are a ripoff!
- Small Business Faces Poor Support, Tiny Credits and Steep Fees
- Billed Full Rate After Cancelling Two Lines
- Replaced broken phone, with discontinued model that only works on occasion
- Charging twice in two days
- Three Days Wait for Technician After All Services Go Down