Verizon seemed like the best option when I first signed on for FIOS nearly two years ago, in 11/09. A few months into the contract, a customer service rep talked me into switching from regular FIOS telephone service to the digital voice service, with the promise of saving money, plus adding a few more channels to my TV lineup. Digital voice had such a horrible echo on the line, I couldn't even use my phone. The third repairman to show up at my house finally admitted they didn't know how to fix the well-known problem, so I went back to regular phone service, but kept the TV/Internet service and the whole package was kept intact, with a $52 credit to be permanently applied since I switched the phone service back to its original state and lost the few channels I had gained.
Now, one year later, my bill suddenly went from $118 to $171 and the reason I was given was that the "permanent change credit" expired! It was allegedly a permanent reduction - when I called them to question it, I literally got six different responses from six different people, including what the termination fee would be if I left Verizon - I was given amounts of anywhere from $90 to $345! I also asked if there were any other discounts currently available for current customers and was told $10/month by two people, $0 by another two, and found out today that two of my neighbors just inquired and received $20/month discounts within the last two days! The internet was slow and I even purchased additional memory from Dell and had them totally strip my hard drive and start over totally fresh, thinking this may help - it didn't (but my computer is essentially new again!).
About half an hour ago, I switched everything back to (competitotr's name redacted) and will be saving $67/month the first year and $47/month the second, plus a $300 credit to be used toward my first few bills, and I'll have the exact same services I had with FIOS, using the same wiring in my house, to boot. I'm not a fan, but they've come a long way due to the competition and it's the lesser of two evils for the time being. Verizon blows big ones - their customer service sucks. FIOS has been a total letdown. Hope this saves at least one person from making the same mistake of going that route. 5/14/11
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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