IN REFERENCE TO VERIZON DSL PHONE NUMBER: 973-375-0286 AND ORDER NUMBER: NJ00102635388 On 5/20, I, MacAnthony Osuagwu ordered High Speed DSL Services from Verizon Communications. My service was set to be activated on 5/23. On that day I still have not received my DSL kit nor has my service been activated. On 5/24 I finally received my DSL kit in the mail and after calling Customer Service to see why my service still is not working they informed me that a technician had to be dispatched to my address to repair issues. On 5/26, The technician finally comes to my home and tells me that my phone jacks needed to be setup or repaired and the wires from the pole in my neighborhood also had to be fixed. But then he told me the phone jacks to be repaired would cost me nearly $150 and I quickly refused because I just wasn't ready to pay that. After the technician left I called Verizon and asked to cancel services. After speaking to a Ms. Jeffers from the Retention department she has offered me a deal of $29.99/month for 12 months in order to stay until things get sorted out with repairs... I told her I was already frustrated with not being able to have service for such a long period of time. Ultimately, I still agreed to stay and keep services. On 5/27, A tech was dispatched to my house again, and this time he fixed ALL the phone jacks in my house in under 15 minutes without charging me a DIME! Afterwards, he checked all the lights on the DSL and they were on except the "Internet" light, which he says I would have to call Tech Support to see what was going on because quote "him and the Central Office repaired everything necessary on their end". So after he left my house, I immediately called Tech Support and strangely enough, they tell me that my service is pending disconnect and that is why I am unable to get internet. I was COMPLETELY shocked and had no idea who had my service disconnected because obviously, I did not authorize that, since I am the account holder. The representative then transferred me to Sales/Billing and after speaking with that rep, the pulled my credit for the SECOND time to get me re-activated again. That rep informed me that my service was to be turned back on today 5/31 by 6pm. Since that call I noticed I have not received any new confirmation emails and still assumed the service was to be re-activated under my old account. On 5/31 at approximately 12 noon, I called a Verizon Representative to confirm that service was going to be activated that day. The rep pulled all the notes up from my old account (which was accidentally disconnected) to the new one and confirmed herself that my service will be on by 6pm. So 6pm comes and I still have no service. I call Verizon again and shockingly enough, the rep I spoke to this time tells me they have no records of me even placing the NEW ORDER for service and my service is STILL de-activated. I immediately ask to speak to a Supervisor and after a whole hour trying to research what happened was in no luck. Absolutely nobody all of a sudden has no record of me even calling back to re-activate my DSL service and I am still without service for 11 days. I've gave up trying...
I learned that through this experience I will NEVER be a Verizon customer again for ANY of their products in the future (Wireless/Home Phone/etc). No one should have to put up with this B.S. (excuse my language) and this is the worst nightmare I had to go through with any company. All I want is service and if Verizon does not want to give me service then fine, I will gladly find another Internet Service Provider to give my hard earned money to. Not a problem...
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