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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Unauthorized Charge From Celebrity Soulmate Service on Phone Bill
- Refunded, Then Billed Again for Canceled Triple Play and Sent to Collections
- Missed Installer Appointment, Weeks of Delays and Wrong Credits on Triple Play
- Overages and Two Months Billed in Advance After Plan Change
- Autopay Misposted While Abroad, Phones Suspended and Reconnection Fees Charged
- No Way to Reach a Person and Sales Pitches During Hold Time
- Closed FIOS Account Keeps Going to Collections After Cancellation
- DSL Service Down for Seven Weeks and Very Slow When Working
- Charged Monthly for Unrequested Service for 15 Months, Termination Fee Dispute
- Phantom Second Account Led to Suspension and $180 Demand
- Charged $299 for Replacement Phone Despite Insurance, Damage Claim Denied
- Account Sent to Collections With $160 Fees Despite Financial Hardship
- Dirty sales tactics - Fios TV, internet package
- Bundle Billed Far Above Agreed Price, Went Back to Brighthouse
- Customer Sent to Collections Over $26 Trailing DSL Balance
- Unlimited Mobile Broadband Plan Throttled to Dial-Up Speeds
- Store Price Differs From Advertised Price
- Bundle Package Botched, Three Account Numbers and Erroneous Final Bills
- Sales Rep. Lied to get me to sign up with Verizon
- Reconnect Fees of $15 Per Phone Plus Confusing Billing