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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Escalating Charges and Rude Treatment of 87-Year-Old Customer
- Billed $452.77 After Returning Two BlackBerry Storm Phones
- Refurbished Replacement Droid X2 Takes Poor Quality Pictures
- Service Cut Off Despite Written Payment Arrangement Date
- Cash Rebate Only Redeemable Through Prepaid Debit Card Maze
- Account Racked Up Over $1400 After Requested Closure
- Aux Cable Return Refused and Staff Rude at Monroe Store
- DSL Connection Disappeared After Months of Connectivity Problems
- Fios Triple Play Price Not Honored and Bill Doubled
- Refund Refused for Double-Charged Month, Data Line and Faulty Phone
- Bill Not Sent Two Months, Then Charged for Both Months
- Premium Retail Store Restocking Fee Higher Than Corporate Store
- Surprise $30 Upgrade Fee Not Disclosed Online
- Fios Equipment Charges and $250 Deposit Never Refunded
- Penalized $75 for Terminating Line After Contract Dates Changed
- Technician Quickly Repaired Phone Line After Lightning Strike
- Undisclosed Outlet Installation Fee Despite Free Installation Promotion
- Told Free Upgrade Carries $30 Fee, Chat Transcript Included
- Charged $30 Fee to Use $100 Upgrade Credit
- Two Defective Replacement Phones Through Asurion Insurance