Contracted verizon in ca. To have their FIOS bundle installed. I was told I would need a 250.00 deposit which would be refunded when I no longer had their service. Almost a year later I was transferred to arizona. I called to cancell but was told to just take equipment with me and I could use it at the new address and just transfer service. They assured me they serviced my part of az. They didnt have service in my city so I called and stopped service and asked for a return box to return the equipment.
Two months later I get a bill for over 800.00 for their equipment charges. After numerous calls and 6 weeks later I finally received the boxes which I promptly returned the next day. A week later I get a closing bill saying I owe 7.63 which I paid that day with a credit card. To date, I have not received my 250.00 back. One call alone I was transferred 6 times and put on hold and then disconnected. I have written the CEO of Verizon inn new york 2 x, called verizon at least 10 x, wrote letters and not one reply.
Today, 6/27 I caleld and was told 3 different stories: "your final bill is taken from the deposit", so if that was true and my monthly bill of 120.00 had been owed, which it wasnt, where is the rest of the deposit? Or" it is put back onto the card it was charged from", except they were told that I no longer had that card. And last " deposit is given back only in certain circumstances, no suspended account, account closed before 6 months, none applied to me. All I know is they have 250.00 of my money and i want it back.
0 comments