Complaint / Review
Verizon wireless
Service Cut Off Despite Written Payment Arrangement Date

I recently hit a rough patch on paying my bill, and I set up numerous extensions on my payment arrangement they told me I would not have service interruptions until the date of the arranged agreement. Well long story short my service was interrupted and they were demanding I pay the whole bill than they would turn my service on, I had one of their reps agree in writing that the agreed date i originally set up was correct and Verizon denied it said the rep was mistaken and there was nothing they would do to resolve it and that the only thing I could do was pay my whole bill. I think that Verizon should not be able to do this to their customers say one thing in "writing" and then do another and call it a mistake and tell you there isn't anything you can do about it. I think it's bull. So what can I do about this atrocious act.