Complaint / Review
Verizon Wireless
Escalating Charges and Rude Treatment of 87-Year-Old Customer

Problem on charges have continued since March 24 when charges were OK. Since then charges have increased and harassment and insults have escalated and services were cancelled for my family member. Recently one of their representatives refused to talk with me when I asked him to talk slower and more distinctly as I was old (87 yrs old) and somewhat hard of hearing. He refused to talk to me further and demanded I let him speak to someone else. Told him there was no one else except my attorney - which is true. I live alone.

I can give you dates of calls and who has called me. Will complete this on Monday. But I want to get this started. Edna [removed] (Personal Info Removed)