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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Defective Phones Replaced Repeatedly With Used Refurbished Phones
- Account Sent to Collections Over Early Termination Fees After Poor Coverage
- Billing Jumped From $70 to $638 With Favorite Numbers Changed
- Call Forwarding Charged as Long Distance While Roaming in Bahamas
- Early Termination Fee Demanded Despite No Coverage at New Address
- Extra Service Fee After Paying Deployed Son's Final Balance
- Misled About Unlimited Plan Features on Daughters' Phones
- No Bills Received After Switching to Family Plan
- Billed After Cancelling Service Following Customer Service Mix-Up
- Unauthorized Calls on Phone Bill to California and Hawaii
- Wirefly Phone Rebates Not Paid and Poor Coverage at Fort Riley
- Phone Upgrade Rebates Never Received
- Service Terminated Without Notice and Reconnection Fee Charged After Cancelling
- Charged Fifteen Cents for Unwanted Incoming Text Messages
- Rebate Refused and SIM Card Hijacked After Account Takeover
- Wrongly Billed Early Termination Fee and Texting Overage
- Charged $15 Number Change Fee Without Disclosure and Late Fee
- Free Phone Replacement Later Billed $105 for Water Damage
- Long-Time Customer Praises Coverage and Customer Service
- Rebates Denied and Refused Over Activation Fee