They had a $30 rebate for the phone. After a few weeks, they send a letter that its not valid because of some fraudulent wording they had on the rebate form. After arguing for about an hour and getting passed around from 'rep' to 'rep' (the reason i put rep in quotes is because i dont think calling them a competent representative is going too far) i get from them an ultimatum, that i wont be able to get a check but either take a 30 dollar in minutes credit or nothing. A bunch of jerks. Now onto security.
2 days after dealing with their company's fraud, i turn on the phone and get an error, sim card registration failed. I call up my number from another phone and get the recording that the subsriber is not in service. Ok. I call their 'customer service' and after we argue for about 10 minutes about my number not being in their system, i finally get the we know whats wrong but we cant tell you deal?
Now does that make sense? You put 100 dollars on a phone, you get locked out and the company itself wont tell you what to do about it? I had previous thoughts that t-mobile was an established and competent company but if these people represent them, then it doesnt show too much for them. Either way, so after arguing with this idiot, he finally lets me know that somehow, someone called their customer service giving them my credentials and got my sim card switched to theirs. Then changed the number and set up a customer service pin so i couldnt do anything.
2 things are weird. Even though i cant prove anything so i can only assume, it seems that maybe with the rebate argument, someone i argued on the inside with got pissed off and did this. I cant prove that but the thing its, its only 2 days from one to the other.
Either way, how someone can do this so easily shows that its better not to get phones from t-mobile until they take security seriously. When i activated the phone, they called me and asked me security questions, when i refilled, they also did a similar phone confirmation. Now, some idiot supposedly can come along and change all this so easily without me even being emailed of a change or being called to an alternative phone number to confirm is hard to comprehend. It seems, once they get your money, all security rules are thrown in the garbage.
Either way, My advice is to either be very very very cautious about these things when you buy into their phones or service or find a competent company. Your choice but don't say i didn't warn you.
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