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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Service Cut Off Over High Usage Before Bill Was Due
- Service Restoration Refused After Payment Made at Unauthorized Agent
- Out-of-Warranty Charge for Replacement Nokia Screen Claimed Water Damage
- Wireless Internet Card Disabled After $200 Early Termination Fee
- Area Code Change Left Phone Without Service for Three Months
- Misleading Minutes Billing and Charges for Text Messages Never Sent
- Military Hold on Deployed Son's Phone Refused Without Password
- Unauthorized Bank Account Draft Taken Before Mortgage Payment
- Charged $107 Water Damage Fee on Warrantied Sidekick III
- Mobile-to-Mobile Removed From Plan Without Request and Refund Denied
- Poor service!
- $5 Monthly Control Charge Added After Credit Check
- Charged $754 for Calls and Changes Never Made, Reported to Credit
- Unauthorized charges totaling $1465.97 - still not refunded after 15 days - no help from Metro PCS
- Over $900 in Overages Never Used and Rep Refused Supervisor
- Store Clerk Took Prepaid Balance After Phone Return
- Charged for Unanswered Calls and Voicemail Routing While Overseas
- Sidekick iD Replaced With Used Phone After Defective New Phone
- Billing Over $1,358 a Month With Unexplained Minutes Charges
- Text Messaging Overage Charges Refused Credit After Billing Cycle