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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Defective Sidekick Replaced With Refurbished Phones, Forced to Buy New Phone
- Representative Yelled Over Customer Who Asked for Fee Waiver
- Unlimited Internet Charged $690 After Cancellation Plus Early Termination Fee
- Charged for 3 Minutes of International Calls I Did Not Make
- Broken Promise to Hold Account While Out of Country
- International Internet Roaming Charges of $900 Not Disclosed at Signup
- Data Plan With Text Messages Not Grandfathered and Claimed Never to Exist
- Representative Hung Up When Customer Asked for Supervisor
- Must Pay for Both Lines to Restore Service After Daughter Lost Phone
- Charged $200 Cancellation Fee for Contract Never Agreed To
- New $1.50 Monthly Fee Charged for Paper Bill
- Replacement Phone Purchase Extended Contract Without Consent, Store Cannot Show Signed Contract
- They are liars with horrible customer service!
- No Coverage at New Apartment but Cancellation Fee Demanded
- Refused to Cancel Back-Ordered Phone Order With Unknown Shipping Date
- Strong Signal, Competitive Pricing and MyFaves Feature
- Customer Service Provides No Help and Wastes Time and Money
- Same $50 Refill Card Gave 500 Minutes Once and 460 Minutes Later
- Minutes Expired While Website and Phone Lines Failed to Add Minutes
- Unauthorized Contract Renewal and Defective Replacement Phones With False Warranty Claims