I have 2 lines for my daughters with T-Mobile with a flexible plan that I pay in advance for the monthly service, on August 4th, my daughter lost her phone at night time the following morning I call to stop the service and claim a new phone since I've been paying insurance on the lost phone, they told me that I had to pay a deductible of $40, which I was upset but ok, I would get back with my claim once I had extra money, they said that those minutes can be transferred to my other line, which never got transferred and the service got disconnected once the due date came, I call to check what had happened and nothing got done, so to restore the service of the working line I must pay the monthly payment for the 2 lines even if one line is not working I couldn't believe it that's a rip off, I was so upset... I stop the service because the representative nor the supervisor were able to help me, they were just not open to any kind of arrangement, and rude at the same time...
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