After many years of dealing with odd charges (some reversed, some not) I finally cancelled my service in September (contract was up August 12) Breathe easy right? Not so much, today January 24 I receive a letter with charges of $15 for phone service which is odd as not only is this a small amount compared to the $200 I was paying per month, but also because I was on the Flex-pay (must prepay every month for service) so I decide to call.
I then find out I have been turned over to a collections company via the automated system which so abruptly disconnects me when attempting to be transferred to a representative. Next, I call from my fiance's phone to see if I can get some answers from an unrecognized number (I ported my number to the new cell company, so it remains in their records attached to my account), although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me... From this treatment I am reminded of the many reasons I am glad to not be using T-Mobile. I will continue my attempts to call in the hopes I can speak with a manager.
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