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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Harassing calls to family and an inappropriate remark by staff
- Seven-month payment dispute over lost payment and repeated collection calls
- Collection calls to 80-year-old grandmother and repeated payment disputes
- Two checks mailed together but only $200 posted
- Paid-off loan still reported open and 120 days past due
- Repeated calls to my office number for someone who never worked here
- Late fee still on statement and intrusive questions on call
- Four months to change payment due date and inaccurate payoff amounts
- Refused payment history and statements, hung up on, rude supervisor
- Lost refinance refund check, wrong payee and weeks of runaround
- Misapplied payments, wrong late fees and duplicate accounts on credit reports
- Repossession fees, unexplained balance and no response to letters or calls
- Refused due date change and balance higher after a year
- Company stopped credit reporting; refinanced on-time loan missing from reports
- Employee inside view: verification rules, payroll errors, outsourced services
- Substandard lender but only option for rebuilding credit
- Harassment after late payment, wrong payoff amount and no payment history
- No statements sent and rep hung up when asking for supervisor
- Rude manager mimicked and hung up after repeated calls to workplace
- Calls claiming payments behind despite bank proof of being current