I have had an account with Drive for 4 years now. I mail my payments in, either me or my husband. The account is in my name and my name alone, so usually my husband mails it in, paying from his checking account. This time we mailed 2 different checks in one envelope. The car payment is $325.61. My husband paid $200 out of his own checking account by writing a check, and I paid the remaining balance.
A Drive rep called me on Friday and asked about the payment. I told him it was mailed on Monday. He said, well, maybe it's in our mail here. I called the voice response unit, and it showed that a payment of $200 posted on 04/23/05. Where is the remaining amount? No one can tell me. I have a copy of the check that was mailed to Drive. I'm waiting on the CEO to call me back.
It is pitiful that their reps get to do this to people. They treat their customers like crap. I think I have more money left to pay on this car now than I have put into it. I have always had nothing but problems with Drive since the year 2000. Most of the time when I contact the CEO he will help and apologize to me for his dumb reps. But those reps they hire are going to really bring the company down. When the rep called me on Friday about the payment, he got smart and rude, and I got rude right back. That's how I know they did something with that check.
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