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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Car repossessed without warning; asks how to join class action
- Take the bus instead of a loan; wants to join class action
- Unauthorized auto-pay debits, double payments and threats of repossession
- Unexpected phone-payment debits, bank fees and 20 calls a day
- Payment processing fees, delayed mail receipt and disputed payoff amounts
- Deficiency balance grew from under $4,000 to $14,000 on credit report
- Representative posing as police officer contacted my employer
- Ripoff denied extension after stating they would honor one
- No statement, no payment address and first payment lost
- Called five or more times a day, then hang up
- Car repossessed over allotment payments they say were not received
- Two repossessions, belongings missing and disputed payoff before title release
- Late fees charged despite 15-day grace period in contract
- About 20 collection calls a day to job, cell and relatives
- Truck repossession after chapter 13, disputed claim and harassment of family
- Seeking others for a class-action suit over harassing calls
- Calls resumed after a year despite earlier BBB complaint
- Authorized one phone payment but account was debited twice with NSF fees
- MoneyGram payments not credited, calls to relatives, class action interest
- Wrong insurance and late-payment claims, constant calls, rude reps