Hello, I am writing this because of Drive Financial.
This company needs to get there accounts straight. I purchased a car in 2003 and have had nightmares w/them. I have paid this company sometimes "late" and they are first to call and harass.
They even called my 80year old grandmother and told her my car payment was behind and if she knew where we lived so they can pick up my car. I immediatly called Drive and spoke to someone named Mr. Monroe, I explained to him never to call her again. He then stated very rude "Well we need to contact you." I explained to him I would make my payment by money gram that day and not to call her again. A few days later after my payment they had someone call my cell phone and he stated he was from the recovery dept, and for me to clean out my car, they were looking for it. I called them again and spoke to someone there, dumb csr's and advised him regarding my payment.
He then stated I was late again and needed to pay Jan and Feb and March. This was just recently. I advised them i made 2 pmts in Feb, paid March and April's wasn't due. They then stated they needed another pmt. My due date was not until the 22nd of the month. I then advised him I would make my April's pmt early. I paid it on the 16th. I explained if i paid this months pmt early I was not going to pay on the 22nd. Mr Monroe again assured me not a problem.
Well, today i was called to pay or they were to pick up the car. They called me again today at work, which I have told them i cannot accept calls at work all the time. A "Chris" vp of company stated he needed another pmt by the 30th of this month. I advised him of the arrangements w/Mr Monroe. He then stated he could not help me. I finally advised him I was tired of all the calls and if he had to "pick up the car" go ahead. I had to scrape up to make my car pmts. After being unemployed for 5months due to a long surg i fell unto this mess. Im fed up. I cannot pay $360 amonth 2 times. Mind you that is $720 a month for a dodge intrepid 2002. They are Crazy. For that amount I should be driving a BMW or something nice.
Thats all for now. This company sucks at customer service. I work in Customer service and I would never treat people like that!
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