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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Payoff far above car price and harassment of my family
- Harassing calls, lost payments and hidden fees; seeking class action
- Late charges still billed after unemployment catch-up payment
- Car repossessed during Army deployment despite JAG letters
- Repeated collection calls to wrong number after being told
- Paid agreed $14,000 payoff but still no clear title or credit update
- Daily late fees and misleading automated payment system
- Harassing calls at work and after 9pm despite requests to stop
- Signed rate agreement faxed on time but company says it was late
- Two payments deducted in July and calls despite proof of error
- Broken promise to lower payment, rude reps and calls after 9 PM
- Rude staff and daily finance charges when payment is only days late
- Calls up to 12 times daily from 5:30 AM, including to relatives
- Told we still owe $11,000 on a $15,000 car
- Computer change caused missed electronic payment, collection calls and Western Union fees
- Autopay never set up, repossession and up to twelve calls a day
- Check cleared after I transferred payment, causing overdraft and bank fees
- Calls over current account because new system missed ACH payments
- Constant harassing calls at work and to co-workers
- Car auctioned after insurance deductible paid without authorization during Guam move