Independent profile. Not owned, sponsored or endorsed by Priceline.
Priceline Reviews & Complaints
← Back to the full Priceline profile
REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Paid for premium hotel room that did not exist
- Smoking room booked, extra 180 dollars to upgrade
- Over 1500 dollars withdrawn for wrong flights, hours on phone
- Change fees charged twice on cancelled flight credit
- Airline ticket booked under wrong name, change fee 150 dollars
- No Refund of Accidental Duplicate Reservation
- Seats booked apart despite confirmation, service refused help
- Child removed from room reservation without notice, extra hotel charge
- Name your own price bid gave resort at retail price
- Same star rating means different hotel categories on two options
- Debited four times after promised refund minus 7 dollars
- Website switched search from London Ontario to London UK
- Hotel booked over 30 minutes from requested location
- Could not change check out date without cancel and rebook
- Sheraton room unavailable on arrival, refund refused
- Credit card company refunds charge after attempted ripoff
- Unexpected 500 dollar charge for car rental bids
- Hotel rated 3 star received after bidding for 3 1/2 star
- Website mistake, charged and reservation removed, no correction
- Name your price hotel total higher than hotel's own rate